Return Policy

We want you to feel confident ordering from US Wall Decor. If something isn't right, we're here to help.

  • 30-day returns on unopened wallpaper (unless marked final sale)
  • Get 10% extra with store credit, plus no restocking fee

💡 Tip: Most customers order a few samples first to help decide before purchasing full rolls.

Start your return here

Wallpaper Returns

Wallpaper can be returned within 30 days of delivery if it meets the following:

  • Rolls must be unopened and in original sealed packaging
  • Returns must be authorized before being sent back
  • Opened or installed wallpaper is final sale
  • Only a 15% restocking fee

💡 Tip: To ensure matching color, order all rolls for your project at the same time.

Final Sale Items

The following items are not eligible for return:

  • Items marked Final Sale
  • Limited stock or discontinued patterns
  • Designer brands (see product page for details)
  • Commercial wallpaper sold by the yard
  • Custom or made-to-order items
  • Samples, paste, and accessories

Damaged or Incorrect Items

If your order arrives with shipping damage or incorrect items:

  • Contact us within 48 hours of delivery
  • Manufacturer defect, let us know within 5 days of delivery - before installation
  • Include photos so we can resolve issues quickly

We'll replace damaged, defective, or incorrect items at no charge.

Trade Account Orders

Trade orders are eligible to return for store credit only.

  • Items must be unopened and returned within 30 days
  • Commercial wallpaper sold by the yard is final sale

Due to exclusive trade pricing, refunds to the original form of payment are not available.

💡 Tip: We recommend reviewing quantities and specifications carefully before placing your order. Our team is happy to help if you need assistance.

Helpful Notes

  • Wallpaper is printed in batches - future rolls may not match
  • Many customers keep one extra roll for peace of mind
  • We recommend trying a sample in your space before purchasing full rolls
  • If an order is refused at delivery or returned to sender, return shipping costs and restocking fees may apply

Start a Return

To get started, have your order number and email address handy.

Start your return here

Returns are typically processed within 1-3 business days after they're received. We'll notify you as soon as your refund or store credit is issued.

Still have questions? Reach out to us - we're happy to help!