We try and get your order to you as fast as possible! A typical order can take 3-7 business days to deliver by UPS or FedEx. Most products are ready to ship within two days of placing your order. If an item is on backorder, there could be a 1-2 week delay.
We offer FREE standard ground shipping on all orders. Expedited shipping is available during checkout.
*** Please Note ***
Tracking is not provided for wallpaper samples. It can take up to 10 business days depending on your location.
- We cannot deliver to P.O. Box locations or military addresses
- US Wall Decor cannot guarantee arrival dates due to delays of the manufacturer or delivery carrier
- Expedited shipping cost are non-refundable unless the order has not shipped
- Report manufacturer defects within 24-48 hours of receipt (photo or supporting documentation required)
- Report lost or damaged packages to the appropriate carrier (UPS, FedEx, USPS, etc.)
- Missing or lost packages will be replaced, NOT refunded pending on the outcome of a courier investigation
Decorating can be tough... you want your space to be perfect! That's why we try and make a return as easy as possible. If you are not happy with your purchase, you may return or exchange it within 30-days.
*** Please Note ***
If you are unsure about a color or style, we highly recommend ordering a sample before placing your full order. Photos may vary from computer/device screen and this will save you time and money!
- 20% restock fee (due to changes in color/dye lots)
- Customer is responsible for all return shipping costs, unless the order has not shipped yet
- 2 roll minimum return for wallpaper (It is recommended to keep one roll on hand due to discontinued or changes in dye lots)
- All items must be UNOPENED and in re-sellable condition to receive refund
- Samples are non-refundable, non-returnable
- 54" inch commercial wallpaper is non-refundable, non-returnable due to custom cut lengths
- We are not responsible for any damage incurred during installation
- Clearance or discontinued items are non-refundable, non-returnable
- Report manufacturer defects within 24-48 hours of receipt
- All sales final after 30 days
Contact us by phone or email to request a return
Backorders & Exchanges
Occasionally, items will be on back-order or discontinued. In most cases, products are back in stock within a week or two, so if you are not in a hurry, we recommend waiting and your order will ship as soon as it's available. If you are on a tight schedule, we can work with you to find an alternative pattern/color that will work for your project.
If you don't like the color or pattern and want to exchange for a different color or pattern, let us know and we can work with you to avoid restock fees or additional charges.
If you have any additional questions or need assistance with anything, please feel free to reach out to us at anytime. We can work with you to resolve any problem you may have.